COVID-19 Stage 4 Lockdown Update

HydroHeat remains open for business

HydroHeat is still open for business in compliance with the latest Victorian COVID-19 Stage 4 restrictions which come into effect Wednesday the 5th of August at 11.59pm.

With the below operational changes in place we are still processing and shipping orders, and despite some freight delays we are still receiving shipments from overseas. Our office and warehouse remains open in a limited capacity, with staff working remotely where possible. Our priority is the health and safety of our team members and our customers. We’re doing all we can to ensure this so please bear with us, as they say we’ll get through this together.

Stage 4 Updates:

Stock
Despite delays out of Europe we are still holding stock of most items and receiving incoming goods. For items not in stock we are accepting back orders.

WareHouse
Warehouse access is not permitted to customers. The trade desk is open during business hours however customers will be attended to at the external entrance.

Office
No Public access to office. Our phone numbers and emails are working as normal during business hours.

Delivery and Pick Up
A contactless delivery system is in place, speak with us to arrange your drop offs. Contactless pick-up is also available (pre-order to make this experience quicker)

Masks
All our staff are wearing masks, masks must be worn by customers on premises at all times

Health
We are following the Vic Government mandated ‘Open for Onsite Work Covid-19 Safe plan’.
If you are feeling unwell or have any flu like symptoms, stay at home.

Stay safe, from the team at HydroHeat

Hydronic Heating, the world’s most efficient heating system.